Policy & Regulation
Healthgrades COVID-19 Patient Confidence Study Shows Consumer Confidence Towards Healthcare Providers on the Rise
22 May 2020 - - Patient confidence in visiting healthcare providers is at the highest levels since March 27, according to a new study conducted by Healthgrades, a resource that connects consumers, physicians and health systems, in partnership with Infosurv.

The COVID-19 Patient Confidence Study, a weekly measure of consumer attitudes and behavior, shows that consumer confidence is at the highest levels since the onset of COVID-19.

72% of patients have reported that they are not delaying a doctor visit to discuss a condition. In addition, the majority of patients expect to go to the HCP in the next two months or sooner, while only 37% expected to go in the next two months on April 30.

86% of consumers are comfortable visiting healthcare providers, over twice the confidence of visiting a restaurant or the 36% comfortable attending a public gathering such as a rock concert or sports event.

Physician search has significantly increased across the country from late March. For example, in Nevada, there was an increase of 129%; in Texas, there was an increase of 111%; and in New York an increase of 114%.

The research also shows that telemedicine has played an important role in delivering care. According to the survey, 30% of respondents have participated in telemedicine in the past 3 months and 83% are open to interacting with their care provider virtually.

Infosurv Research is a boutique research agency based in Atlanta, GA.
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